Privacy Policy

Effective Date: April 13, 2026

Phantastiq ("we," "us," "our") operates the website phantastiq.ca and provides AI-powered content production services to businesses. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you consent to the practices described in this policy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number (including mobile number), business name, and mailing address.
Account and service information: social media account handles, content preferences, brand guidelines, and performance data related to content we create on your behalf.
Payment information: billing details processed securely through our third-party payment processor, Stripe. We do not store your credit card information on our servers.
Communications: records of correspondence between you and Phantastiq, including text messages, emails, and Telegram messages.
Usage data: information about how you interact with our website, including IP address, browser type, pages visited, and referring URL.

2. How We Use Your Information

We use your personal information to:

Provide, operate, and improve our AI content production services.
Process payments and manage your account.
Communicate with you about your account, services, and support requests.
Send you SMS/text messages related to service updates, performance reports, account notifications, and promotional offers (with your express consent).
Analyze aggregated, anonymized data to improve our services and develop industry benchmarks.
Comply with legal obligations.

3. SMS/Text Messaging

Your mobile phone number will never be sold, rented, or shared with third parties for their own marketing purposes.

We use SMS/text messaging to send you: service updates and notifications, performance reports and content summaries, account alerts (including payment confirmations and reminders), and promotional offers related to Phantastiq services.

Message frequency: You may receive up to 8 SMS messages per month, depending on your service tier and account activity.

Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. You will receive a confirmation message and will no longer receive SMS communications from Phantastiq. You may also opt out by emailing us at hello@phantastiq.ca or by contacting us at the details listed below.

To resume messages after opting out, reply START or contact us directly.

4. Consent Under CASL

We obtain your express consent before sending you commercial electronic messages (CEMs), including promotional texts and emails. You may withdraw your consent at any time by:

Replying STOP to any SMS message.
Clicking the unsubscribe link in any email.
Contacting us at hello@phantastiq.ca.

Service-related messages that are necessary for the performance of our contract with you (such as payment confirmations and account alerts) may continue regardless of marketing opt-out, as permitted under CASL.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Third-party tools that help us deliver our services, including Stripe (payments), ActiveCampaign (communications), Telegram (messaging), and social media platforms (content publishing). These providers are bound by their own privacy policies and process data only as necessary to perform services on our behalf.
Aggregated data: We may use anonymized, aggregated data derived from our services for industry benchmarking, research, and product improvement. This data cannot be used to identify any individual or business.
Legal requirements: We may disclose your information if required by law, regulation, or legal process.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes (such as anonymized, aggregated data used for benchmarking).

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of communications, contact us at:

Phantastiq
Email: hello@phantastiq.ca
Website: phantastiq.ca/contact